How do I pay rent:
You can log in to your Tenant Portal and make a payment using ACH/eCheck, debit card, or credit card. You may also use a cash payslip with participating payment partners, such as Walmart. Payments may also be dropped off at our office. Processing fees may apply depending on the payment method and the terms of your lease agreement.
How to contact maintenance:
For maintenance support, please call or text (540) 802-5810, or use your tenant portal to submit maintenance request. If this is an emergency, such as a fire or busted pipe that is flooding the property, please call 911.
How to get your mailbox keys:
Please take a copy of your lease agreement or a utility bill to the post office. They will issue you a mailbox key for the community mailbox serving the property. You can download a copy of your signed lease agreement from your Tenant Portal.
Where to get parking passes:
If parking passes are required for your property, this will normally be specified at move-in. You may visit our office to pick up your parking passes during normal business hours. Please keep your parking passes secure. Replacement fees may apply if a pass is lost, stolen, damaged, or not returned when required.
How do lease renewals work:
Lease renewals are automatic. If you do not provide proper notice before the end of your current lease term or renewal period, your lease will automatically renew for another 12-month period. You do not need to sign a new lease each year. Your original signed lease remains in effect, including all renewal provisions and other lease terms. If you do not plan to renew, you must provide written notice within the notice period required by your lease. Please review Section 1.5 of your signed lease agreement in the Tenant Portal for the terms that apply to your tenancy.
How to request a move-out:
You can request a move-out by logging into your Tenant Portal > Contact Us > Request Move-out. Once processed, you will receive written confirmation by email. If you are terminating your lease early, there is an early termination fees per Sections 1.5 and 1.6 of your lease agreement. Please review your signed lease in the tenant portal for the terms that apply to your tenancy.
Office Hours and Location:
Thornton Management is located at 600 Westwood Office Park, Fredericksburg, VA 22401 inside of the Commonwealth Business Office. The office hours are Monday through Friday 9am - 5pm. This office location is only for payment drop off or document pickup, as they are a 3rd party administrative service for your region.
If you need to speak to someone:
We do not provide voice services because the terms of your lease agreement clearly dictate all terms of the agreement. If you have a maintenance issue please call or text maintenance support and they will help you get your maintenance issue resolved, otherwise consult your lease agreement in your tenant portal.
Leasing Agreement Questions:
For all other lease agreement questions not answered here, such as adding pets or a roommate, please texts (270) 285-4182 for leasing support. Messages are answered as soon as possible during normal business hours on select days each week. Please be advised that staff can only answer questions in accordance with your lease agreement. They cannot debate or negotiate lease terms.